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WINTER 2015

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Distributor's Link Magazine Winter Issue 2015 / Vol 38 No1

44 THE DISTRIBUTOR’S

44 THE DISTRIBUTOR’S LINK FASTENER SOLUTIONS, INC 71 Kingsland Avenue Clifton, NJ 07014 TEL 1-866-463-2910 FAX 1-800-660-6788 EMAIL info@fastenersolutions.com WEB www.fastenersolutions.com FASTENER SOLUTIONS - TOP PEOPLE - BIG GROWTH A Few Good People Christopher George, President of Fastener Solutions, Inc. is looking for a few good people. The company, which he started in a garage in 1996, has experienced nearly 35% compounded annual growth. When asked what he attributes this remarkable growth to, he said, “We have always searched for and hired the very best people. If I find someone who can prove their performance in our company, their reward can easily be the opportunity to open a branch for us. Effectively, they can operate like they are running their own business, but still have the infrastructure and support offered by being part of a larger company. We are always looking for the best people to join us. Although we are headquartered in New Jersey, geography is no obstacle. We are constantly searching for new markets.” Sense Of Urgency Since their inception they focused on taking care of customers with intensity that is unmatched. Chris stated, “We try to approach every order like it's an opportunity to win or lose a customer. If everyone shares that sense of urgency, we know that even if things don't go perfectly, ABOVE: CHRISTOPHER GEORGE, PRESIDENT OF FASTENER SOLUTIONS. BELOW: FASTENER SOLUTIONS’ NEW JERSEY HEADQUARTERS the customer will know they can count on us.” Managing Growth With A Strong Foundation Chris stated, “Managing our growth has been a challenge, especially before we had strong foundation for operations. When we started we were hand writing purchase orders, typing up invoices and tracking our inventory by eye. We moved to Quickbooks after a year or 2, but quickly learned it could not support the kind of inventory control we needed. In 1999 with Y2K looming we invested what we considered to be a significant amount of money in a vertical market fastener system. We selected that system because it was just ,000 less than the The Business Edge, which we were also considering... Our launch with the other system in 2000 was so bad that we had to start over with them in 2002.We struggled along for another couple of years before admitting we had made a mistake. Even though it was supposed to be a “fastener system” it was sorely lacking in the areas of inventory, accounting and operations. We should have invested in the better system first and gone with Computer Insights.” CONTINUED ON PAGE 148 BUSINESS FOCUS ARTICLE

THE DISTRIBUTOR’S LINK 45

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