108 THE DISTRIBUTOR’S LINK Eckart & Finard, Inc. 80 Weston Street, Hartford, CT 06120 Tel: 1.800.243.9981 Fax: 860-247-1649 Email: fasteners@eckart-finard.com www.eckart-finard.com ECKART & FINARD GOES DEEP Eckart & Finard, Inc, (E&F) has a tradition that is deep with history, deep with customer services and deep with using technology to support strong customer’ needs. We live in an era where everyone is scrambling for business and looking over their shoulder, wondering what Internet Company is going to steal their business. In spite of this, E&F is growing and prospering by partnering with their customers and offering value added services that are state of the art. Long History Eckart & Finard Inc. is a 50 year old distributor of fasteners and “manufacturedto-print” industrial products, located in Hartford, CT. They operate from a modern 40,000 sq. ft. facility, which has served their program customer’s needs for over 15 yrs. E&F (ISO 9001:2008 & AS-9120 certified) is dedicated to continuous improvement & technical proficiency. They provide: • application engineering support • inventory management • bar-code order processing • blanket order capabilities • custom kitting • cost savings Technology Is A Big Part For nearly 20 years, E&F has invested in sophisticated technology to accomplish these goals. They used a legacy Fastener Software System to great advantage, but the old system was not keeping up with the rapid pace of technological change. Richard D. Jones, President, emphasized the importance of their commitment to their customers. He said “E&F’s commitment to customer satisfaction is absolute. It is this philosophy that brought about the decision to upgrade our computer platform to The Business Edge in late ‘2012.” He explained, “Eckart & Finard’s RF warehouse and vendor managed inventory programs (VMI) have significant advantages over programs offered by competitors. In turn, the programs require enormous and ever increasing amounts of data management.” No Guesswork He said, “Many competitive programs utilize visual systems that rely on the site manager’s (the customer’s employee or the vendor’s) judgment when determining reorder points. Many use a water level mark (visual) on the side of each bin to approximate when that item has dropped to its minimum/reorder point. The site manager places an item on reorder when the level of the parts in the bin drops below the line. Others use a min/max system and their site manager “guestimates” when the number of items in the bin falls below the minimum. To determine the reorder quantity, the site manager must guess how many parts will be needed to bring the item back up to its maximum level.” please turn to page 226
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