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FALL 2021

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Distributor's Link Magazine Fall 2021 / Vol 44 No 4


40 THE DISTRIBUTOR’S LINK ICS FLANGE 950 Dieckman St, Woodstock, IL 60098 TEL 1-800-231-0360 WEB EMAIL EMAIL ICS FLANGE: THINGS TO BE THANKFUL FOR by Mike Skala ICS Flange has had a wild and crazy year, I am sure many of your business have been just as crazy as ours. We are all witnessing historic events that hopefully we will never experience again in our lifetimes. Now, we can talk about Covid, but who really wants to? We can talk about price pressures on just about anything in our industry, but we are living price increases every day. We can chat about lead times, stocking levels and employee shortages, but these and many other challenges have become the new reality for each of us. So, what do I write about for our annual article? The new drinks that I have discovered to drown my stress away? I’ve thought a lot about this question, and I’ve come up with three items that I would like to share with you that are important to me. First, a huge thank you to the employees at ICS Flange. Our sales have more than doubled in the past 8 months. Every month we are setting new records, and I do not see the increased business slowing down any time soon. Originally, I did not anticipate this type of growth for the company, and we were not prepared to operate at this type of capacity. ICS Flange was in scramble mode, and the employees were quickly getting buried with demands. What first looked like an anomaly in trend data soon became new norms. I did the best I could to get the resources to the employees to help them be successful, but I did not act fast enough or provide those resources quickly enough. There were many days and nights that I was on the floor myself doing what I could to help, but business just became out of control. Some would say, “You can never have too much business”, which may be true, but for the employees of ICS Flange, they were giving everything they had each day, and each day we seemed to fall further behind. That is never a desirable outcome, but they all rose to the demand and worked extra hard to meet our customers’ needs. I am so proud of not only their work ethic, but also their dedication to the business. They stepped up instead of stepping out when things got really crazy. Because of the increased business, we now have new three new warehouse workers, and ICS Flange is still looking for more team members. I purchased new equipment, packing stations and the essential items that make getting orders out more effectively than prior to the growth surge. Our efficiency ratings are now up and on time order shipments are getting better. In short, I am proud of all the employees, and I can’t say THANK YOU enough! BUSINESS FOCUS ARTICLE CONTINUED ON PAGE 122


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