14 THE DISTRIBUTOR’S LINK COMPUTER INSIGHTS, INC. 108 Third Street, Bloomingdale, IL 60108 TEL 1-800-539-1233 EMAIL sales@ci-inc.com WEB www.ci-inc.com WORKFLOW AUTOMATION: REDUCE STEPS, ELIMINATE MISTAKES, SAVE TIME by Dennis Cowhey Streamlining Operations In today’s fast-paced business environment, efficiency is paramount. Workflow automation is a powerful tool designed to streamline multi-step processes, reduce human error, and save valuable time. But what exactly is workflow automation, and how can it benefit your business? What Is Workflow Automation? Workflow automation is a technology that consolidates the independent steps of commonly performed tasks into a seamless, efficient process. Imagine no longer having to toggle between multiple open tabs or interrupt the customer order entry process to create a purchase order. Workflow automation integrates these related functions directly into the order entry system, making them readily accessible and easy to use. For instance, users can create purchase orders without ever leaving the order entry screen. This consolidation of tasks creates a logical and efficient path for users, reducing the likelihood of mistakes and ensuring that all steps are completed in the correct sequence. Documents are linked within The Business Edge TM to ensure accurate processing, which we demonstrated in a recent feature presentation. Vendor Direct Shipments: A Case Study Vendor-direct shipments are a common practice, especially for time-sensitive customer orders or when certain products are not in stock. Traditionally, processing a vendor-direct shipment in The Business Edge TM required recreating all the order fulfillment steps that are bypassed when shipping directly from the vendor. This includes tasks like receiving, allocating, invoicing and entering the vendor invoice. The traditional process is cumbersome and prone to errors. It might involve: ⬡ Entering the sales order as usual, possibly using a set purchase order (PO). ⬡ Manually creating a PO in a separate process, adding product codes identified during order review. ⬡ Adding notes to the PO indicating it is a vendor direct shipment and linking it to the associated customer order. ⬡ Extra handling to ensure the open sales order isn’t mistakenly processed using on-hand product. ⬡ Manually allocate and invoice the customer order in separate offline steps. ⬡ Matching the Vendor Invoice with the PO BUSINESS FOCUS ARTICLE CONTINUED ON PAGE 94
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