SUMMER 2019

32 THE DISTRIBUTOR’S

32 THE DISTRIBUTOR’S LINK SOLUTION INDUSTRIES 17830 Englewood Dr, Unit 11, Middleburg Hts, OH 44130 TEL 1-866-297-8656 FAX 440-816-9501 EMAIL sales@solutionind.com WEB www.solutionind.com GOT A PROBLEM...CALL SOLUTION MAN Solution Industries helps its customers streamline their businesses, save money and protect their bottom line. Their popular spokesperson/mascot, “Solution Man,” can be found everywhere, including all the trade shows. His presence reminds everyone about their dedication and commitment to excellence. They truly have a customer first point of view. At Solution Industries, their wealth of industry knowledge and years of experience enables them to offer a wide array of customized valueadded services. John Radel, the Owner, explains how they know what their customers need, stating “We all started in the warehouse. We learned the importance of customer service from the trenches. So that was the foundation of our model of Solution Industries – to value our customers and provide solutions.” Here are a few examples of how they are the solution: ¤ ELIMINATE SOFT COSTS ¤ ELIMINATE MULTIPLE POs ¤ ONE COMPLETE PRICE ¤ COMPLETE LOT TRACEABILITY ¤ VALUE ADDED INVENTORY ¤ ORDERS COMPLETE DOCK TO DOOR ¤ REDUCED FREIGHT COSTS ¤ INTEGRATED QUALITY SYSTEM Many years ago, they installed an ERP system to help them run their business efficiently and serve their customers with incredible performance. Unfortunately, that system became obsolete, and it was time to make a change. They decided on a big-name general distribution system, and while it technically did many of BUSINESS FOCUS ARTICLE the things that they needed, there were significant pieces missing, making it cumbersome to use. Information was not readily available, which was a real problem because of Solution Industries fanatical dedication to customer service. The Business Edge TM In 2014 they decided to pull the plug on their system at the time and go to a state-of-the-art, fastener specific system. After a thorough review of the available options, they chose The Business Edge TM from Computer Insights, Inc. Discussing their choice, Steve Parham, said, “We are in a good place right now. The Business Edge TM has worked out great for us. We have a lot more visibility into what is going on, the system and support are responsive, and it is easy to use.” Information that was four screens away in the old system is now available instantly, without leaving the screen. Each user can tailor their screens to match their preferences, so the information is served to them exactly as needed. Tracking secondary processes is a breeze. There was no provision at all for secondary processes in the other system. Business these days is running at the speed of NOW. There are no exceptions. Customer expectations are higher than ever. Without a system that could deliver quickly and accurately, they would not have been able to continue their amazing service. More Information To learn about all of The Business Edge TM contact Computer Insights, Inc. by phone at: 800-539-1233, email: sales@ci-inc.com or online at www.ci-inc.com. SOLUTION INDUSTRIES