WINTER 2014

NATIONAL INDUSTRIAL

NATIONAL INDUSTRIAL FASTENER & MILL SUPPLY EXPO WELCOME RECEPTION, LAS VEGAS - OCTOBER 23, 2013

THE DISTRIBUTOR’S LINK 65 Aztech Locknut Company 2675 White Oak Circle, Aurora, IL 60502 Toll Free: 800.321.LOCK (5625) Fax: 630.236.3210 www.aztechlocknut.com AZTECH LAUNCHES CUSTOMER SERVICE WEB PORTAL Aztech Locknut Company is pleased to introduce their new Customer Service Portal, accessible from www.aztechlocknut.com. Aztech invites current customers to visit the portal and try it out. A variety of live information is available, including open orders and shipment tracking, certs, quotes and open invoices. Some questions you may have: Q: How do I access the Customer Portal A: At the top right corner of Aztech’s website homepage, www.aztechlocknut.com, there is a box labeled Client Login/Registration, or at https://ecm.aztechlocknut.com/ Q: How do I sign in for the first time A: Select “Request Logon” and a password will be sent to the email you provide. You may keep the password provided or change it. Q: Will recently-placed orders show up right away A: Yes, the portal runs live with our own database, so orders show as soon as they are entered into Aztech’s system. You may also view purchasing history for the past year. Q: Can the Portal help me track shipments A: You may retrieve copies of your packing list, and even access UPS tracking number links and truck Pro numbers. Q: Can I get a copy of a cert for an order that has already shipped to me A: Yes, if certs were requested with your PO a copy will be available from the website. Q: What if I have questions regarding use of the Customer Portal A: Our Inside Sales team is trained on use of the portal and are available at 800-321-5625 or sales@aztechlocknut.com. Depending on your system, when first accessing the portal, you may be asked to download Silverlight, a free program for running content-rich internet applications. While you are visiting our website, check out the other features such as Engineering support information and enhanced product details!