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WINTER 2020

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Distributor's Link Magazine Winter 2020 / Vol 43 No1

REWARDS OF THE DREAM…

REWARDS OF THE DREAM… CUSTOMERS RESPOND There are many ways Ken Forging is unique to their customers. With a mission statement of, “Service is our Strength, Quality is our Commitment,” customers can expect no minimum on orders, immediate delivery from a stocked warehouse, full traceability and competitive pricing. There is a quick turnaround on custom and modified products and technical support from a competent and courteous staff. On time delivery rate is more than 99 percent. But the satisfied customer is the best testimony of a quality company, and the longer the partnership, the greater the trust in the product. When a 50th anniversary survey was sent to customers asking for comments, the overwhelming response of affirmation was confirmation of a company they were pleased to work with. Jerry Nichols, Manager and previous owner of USA Fastener Group, is a 25-year customer of Ken Forging. He said he was loyal to Ken Forging because of its customer service. Ken Forging exceeds his expectations as a supplier because of its same day shipping policy, customer service and inventory. The Steel Supply Company Inc., a 13-year customer, works with Ken Forging because of their consistent pricing, excellent products and fairness. These comments were made by Steel Supply Company’s Vice President, Matt Obeid. He added, “Ken Forging is a good, reliable partner to us.” Another long-time faithful customer is Kenneth G. Lilly Fasteners, Inc. They have partnered with Ken Forging for more than 25 years. Roland Sharp, Vice-President, QMR, stated his company appreciates the high-quality products, the excellent stock and reliable delivers on special request to be a great asset of Ken Forging. Sharp also added Ken Forging shipped items earlier than expected when an expediated order arose. Often, the proof of a quality company is how it responds in an emergency. John Boucher, purchasing manager of Bolt Depot, remembers Ken Forging processing a Next Day Air order and getting it out after cutoff when they were in a bind. The more than 15-year customer appreciates the fact that all Ken Forging products are made in the USA. The quick turnaround and great communication have brought about a valued partnership with the two companies and according to Boucher, the Bolt Depot is looking forward to continued growth for both companies. No one wants to hear that a part is out of stock when calling in an order. According to Patrick Garin, President of Baco Manufacturing, his company has been doing business with Ken Forging for 30 years. His company is loyal to Ken Forging because parts are never out of stock, delivered on time, of high quality and priced fairly. continued on page 20

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